Welcome to our Frequently Asked Questions (FAQs) section. Here, you'll find answers to the most common inquiries about our products, shipping policies, return processes, and more.
Frequently asked questions...
Find answers to common questions about sponsorships, events, shipping, and our brand.
Do I need a ticket to attend your events?
Do I need a ticket to attend your events?
Ticket requirements vary by event. Some of our events are free to attend, while others require tickets for entry or vehicle registration. All event details, including ticket info, are posted on our website and social media prior to each event.
Are your events family-friendly?
Are your events family-friendly?
Yes. Our events are designed to be welcoming for families, enthusiasts, and casual attendees alike. We encourage a respectful, positive environment for all ages.
Can I bring my car to the event?
Can I bring my car to the event?
Vehicle participation depends on the event. Some events are open parking, while others require vehicle registration or approval. Please review the event details before arriving.
Do you offer awards or trophies?
Do you offer awards or trophies?
Select events include trophies, awards, or giveaways. Categories and judging details are announced prior to the event.
How do I register my vehicle for a car show?
How do I register my vehicle for a car show?
Vehicle registration is handled through AutoLnk. Registration links are shared in advance and may be limited based on space and event type.
How can I become a vendor at your events?
How can I become a vendor at your events?
Vendor applications are available through our website or by contacting our team. Approved vendors will receive setup details, pricing, and event guidelines.
How can I volunteer at an event?
How can I volunteer at an event?
Volunteer opportunities always available for select events. You can apply through our website or by contacting us directly at storm@7sunscollective.com
What do volunteers help with?
What do volunteers help with?
Volunteers assist with check-in, parking coordination, crowd flow, setup, breakdown, and general event support.
Do volunteers receive any benefits?
Do volunteers receive any benefits?
Yes. Volunteers may receive event access, merchandise, food, or other perks depending on the event and role.
Can I change or cancel my order?
Can I change or cancel my order?
Unfortunately we cannot change your order after you have placed it. If you want to change or cancel your order, please contact us here.
Can you exchange items?
Can you exchange items?
We are happy to accept exchanges for a different size if needed for our apparel orders. Items for exchange should be in new and unused condition, meaning they must not show any signs of wear or damage.
Decal Orders: We also accept exchanges for a different color or style if you change your mind. We will provide a return label at no cost to you and invoice you for the shipping of the new decal. Exchange decals must be in new and unused condition, without any signs of use or damage.
What is 7SunsCollective's return policy?
What is 7SunsCollective's return policy?
All sales are final. We encourage customers to review product details and policies carefully before purchasing.
What is 7SunsCollective's exchange policy?
What is 7SunsCollective's exchange policy?
We accept exchanges for apparel sizing only. Items must be new, unused, and free of wear or damage.
How do I initiate a return or exchange?
How do I initiate a return or exchange?
Please email us at storm@7sunscollective.com
to begin the process with our customer service team.
My product arrived defective or damaged. What should I do?
My product arrived defective or damaged. What should I do?
Contact us within 14 days of delivery at storm@7sunscollective.com, including photos and a description of the issue. All claims are reviewed at our discretion.
Please note: We cannot replace items damaged due to improper installation or use. Professional installation is recommended for banners and decals.
I’m missing an item or received the wrong product.
I’m missing an item or received the wrong product.
Email storm@7sunscollective.com with photos of what you received.
- Missing items will be shipped promptly.
- Incorrect items will receive a prepaid return label, and the correct item will be sent once the return is dropped off.
I’m missing an item or received the wrong product.
I’m missing an item or received the wrong product.
Email storm@7sunscollective.com with photos of what you received.
- Missing items will be shipped promptly.
- Incorrect items will receive a prepaid return label, and the correct item will be sent once the return is dropped off.
When will my order ship?
When will my order ship?
Orders typically ship within 1–3 business days, excluding weekends and major holidays. Delays may occur during high-volume periods or if verification is required.
Holiday Shipping Closures:
Holiday Shipping Closures:
We do not ship on the following USPS federal holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
Do you ship internationally?
Do you ship internationally?
Yes. We offer USPS and UPS international shipping. Delivery typically takes 10–15 business days, plus an additional 1–2 weeks for customs processing in some countries.
How do I apply my decal?
How do I apply my decal?
Please refer to our Installation Guide for proper application instructions.